There are many reasons why a bulk service may not have been removed:

  • No items were placed for collection when your property was visited. Note that you should always place your items out the evening before as the service may begin early. While most collections are not removed until 7:00am, some may be done earlier to avoid creating road congestion at peak hours
  • Vehicles or other obstructions prevented our drivers from collecting the materials
  • It was not booked in. All bulk kerbside services must be booked beforehand. Please ensure you record the booking reference number provided when making your booking
  • We could not find your address. Not all properties are easy to find based on their street address alone. If your property falls into this category, please provide additional location details during your booking to help our drivers locate your property
  • The items were presented in a way that made it difficult for removal. Please review the guidelines on the Bulk Kerbside Collection page for information on how your bulk kerbside collection should be presented
  • Your items were located on private property and not on the kerbside. Our drivers will not enter your property to collect the waste
  • There may have been a large amount of extra waste presented at collection, as many residents underestimate the amount of waste they will present when booking. This can result in some collections only being completed the next day
  • We may have missed your collection

To report a missed service, visit our online booking website within 48 hours or contact our Customer Service Centre on 1300 1COAST (1300 126 278).