Frequently Asked Questions
Q1: When can I book a Bulk Kerbside Collection?
Q2: They picked up some of my Bulk Kerbside Collection but left the metal items. What's going on?
Q3: They left some of the items I placed out for my Bulk Kerbside Collection. Why?
Q4: Can I cancel or change my Bulk Kerbside Collection booking?
Q5: I have no Bulk Kerbside Collections remaining for the year. When will they be reinstated to 6 Collections?
Q6: Do I have to wash recyclables before I put them into my yellow topped bin?
Q7: I still have a divider in my old split bin. When will it be taken out? Can I do this myself?
Q8: Why wasn’t my bin collected?
Q9: What happens if my bin is damaged?
Q10: What happens if my bin is stolen or burnt?
Q11: What happens if I move to another address?
Q12: Can I have additional bins or a larger garbage bin?
Q13: What happens to waste & recycling services on Public Holidays?
Q1: When can I book a bulk kerbside collection? A: You can make a booking at any time online Book a Bulk Kerbside Collection, or at any time over the phone using our automated phone service by calling 1300 1coast (1300 126 278). You can also book a bulk kerbside collection by speaking to one of our call centre operators during business hours, simply call 1300 1coast (1300 126 278) .
When you book a bulk kerbside collection it will occur on your next garbage collection day providing you have given at least one full working days notice. If your collection day is on a Monday, your Bulk Kerbside Collection will need to be booked by Thursday to make the Monday schedule - this leaves Friday as the ‘one full working day.’ Bookings must be made before 5pm if booking via the call centre or before midnight if booking online. The table below provides more detail:
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Collection Day:
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Book via the Call Centre before 5pm on:
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Thursday
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Friday
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Monday
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Tuesday
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Wednesday
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Book online before Midnight on:
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Thursday
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Sunday
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Monday
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Tuesday
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Wednesday
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Q2: They picked up some of my bulk kerbside collection but left the metal items. What's going on? A: Wyong Council are helping residents reduce the amount of waste being sent to landfill. Two clean up trucks will visit your property if you have booked a general waste kerbside collection. Metal products are collected separately by the second truck for recycling. Gosford Council separates the Metal products for recycling on-site before land filling the remaining products.
Q3: They left some of the items I placed out for my bulk kerbside collection. Why? A: Some items are not suitable for the kerbside collection service. Items that are not accepted include panes of glass, hazardous goods, asbestos, chemicals, paints or liquids, building materials including bricks, tiles and concrete, tyres, food waste or household garbage. Visit our More Recycling & Disposal Options page to find some disposal solutions for these items.
Q4: Can I cancel or change my Bulk Kerbside Collection booking? A: No. Once a bulk kerbside collection has been booked it cannot be changed or cancelled.
Q5: I have no Bulk Kerbside Collections remaining for the year. When will they be reinstated to 6 Collections? A: Households with a standard domestic service are entitled to six (6) bulk kerbside collections per year. A kerbside collection can be for garden vegetation OR for general household items. Bulk kerbside entitlements are reinstated to 6 collections each year on the 1st of February.
Q6: Do I have to wash recyclables before I put them into my yellow topped bin? A: Your recyclable containers such as jars, bottles and cans need to be empty but you don’t have to wash them. Make sure they contain no liquid or food by tipping out any excess liquid and scraping out food remains before placing them into the recycling bin. If you prefer to wash your recyclables – try using old dish washing water instead of fresh water.
Q7: I still have a divider in my old split bin. When will it be taken out? Can I do this myself? A: Please contact our customer service centre on 1300 1coast (1300 126 278) to organise removal of the divider from your Yellow Lid Bin - please do not do this yourself. The divider will be recycled and made back into garbage bins.
Q8: Why wasn’t my bin collected? A: If your bin was presented correctly at the kerb the evening before collection, and the contractor has not left a sticker indicating a reason for your collection not taking place, please contact our customer service centre on 1300 1coast (1300 126 278) to log a missed service. Alternatively, to book this yourself online click here. Your bin should be collected within 2 working days of receiving your request.
Q9: What happens if my bin is damaged? A: Please call our customer service centre on 1300 1coast (1300 126 278) to organise repairs or a replacement bin. Alternatively, to organise this yourself online click here. Your bin repair should take place over the next few days (usually within two whole working days after the working day that your booking was lodged). Please ensure bins that need repairing or bins that need removal are placed on the Kerbside from now until the repair or replacement is completed. You may continue to use this bin.
Q10: What happens if my bin is stolen or burnt? A: Please call our customer service centre on 1300 1coast (1300 126 278) to organise a replacement bin. Alternatively, to organise this yourself online click here. Your bin replacement should take place over the next few days (usually within two whole working days after the working day that your booking was lodged). There is no charge for replacement bins.
Q11: What happens if I move to another address? A: Please do not take your bins with you when you move to another property. The bins belong to the rateable address. If you move to a pre-owned property, bins should already be on site. If there are no bins on site please contact our customer service centre on 1300 1coast (1300 126 278) to organise replacement bins according to the current domestic waste charge on that property. If you are moving into a newly built property please contact our customer service centre on 1300 1coast (1300 126 278) to request your waste collection service or visit our New and Additional Waste Services page.
Q12: Can I have additional bins or a larger garbage bin? A: If you are finding that your bins are constantly overflowing, for a small annual fee added to the Council Rates of the property, additional recycling, garden vegetation or general waste bins can be obtained. An upgrade to a larger red bin for general waste is also available. To apply for additional services the owner or managing agent of the property needs to fill out the appropriate Waste Service Request Form from our New and Additional Waste Services page.
Q12: What happens to waste & recycling services on Public Holidays? A: If your bin service falls on a Public Holiday, please place your bin at the kerbside the evening before your collection day. All our services remain the same over any Public Holiday including Christmas Day, however our drivers may be earlier than usual.